Privacy policy

1. INFORMATION WE COLLECT

Contact information, including email address and password, to register with our website or application;

Profile data, including your style preferences, if you voluntarily choose to provide such data for personalization purposes;

Identification and contact information such as name, phone number, and shipping address, as well as financial information or payment account information for shipping, returns, refunds, sales tax determination, and operations pay;

Transaction details, such as return and refund details, gift card numbers, and order history in our Services, to perform basic functions, including processing payment requests and return your goods as well as notify you about order status and shipping logistics;

Location data at an IP address-based level, to tailor your experience in terms of site display, language or user experience to local relevance;

Your history of communications with us through various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond respond to your requests and update you about your account and the Services;

Photos you upload to our Services in accordance with our Terms and Conditions, to provide product advice and to allow you to voluntarily show other potential customers what the items look like when buying or wearing.

2. USE OF YOUR INFORMATION

Your personal data will be used for the following purposes:

– To facilitate your access to our website or (if applicable) create your user account with our website

– To evaluate your website options and maintain the website

– To send you updates by email, post or phone as appropriate

– To answer your questions, respond to your comments and feedback, or provide support to you in any other way

– So that you can participate and receive information related to our loyalty program (if any)

– Create favorable conditions for buying and selling goods and services

– Identify the cause of problems at the web server and resolve these problems

– To improve the content of the website

– To customize our website content and emails to suit your personal interests or purposes and selectively display the pages most relevant to you

– To obtain analytical data on website visitors and anonymous aggregated website visit statistics

3. SHARING YOUR PERSONAL DATA

We do not sell or trade your personal data to outside parties. However, to provide the above services to you, we may share, including transfer, your personal data with the following organizations:

– Companies involved in operating our website and delivering your orders, such as payment providers, warehouses, order packers and delivery companies.

– Professional service providers, such as marketing agencies, advertising partner website hosts and 3rd party platform providers, who help us run our business.

– Companies approved by you, such as social media sites (if you choose to link your account with us).

– Law enforcement and fraud prevention agencies or anyone required by law.

We may also disclose or transfer personal data as otherwise permitted or required by law, including to comply with anti-money laundering and counter-terrorism financing regulations.

4. COOKIE

Cookie are small files on your device that are used to collect and store data. Cookie allow us to recognize your device, secure your access to the Monserrate.store website, and help us detect if someone is trying to access your account from another device. In other words, cookies help us collect information that we use to provide the best possible service to you. Cookie also help us provide relevant advertising to you.

You can accept or decline the cookie listed below. You can also change your preferences at any time.

Website functionality and strictly necessary cookie (not required)

Strictly necessary cookie are always active and are necessary for the Website to function. You can adjust your browser settings to block or notify you about these cookie, but this will affect how the Website functions when you use it. Site functionality cookie enable you to navigate our Website.

Customer preferences cookie (optional)

Used to remember your shopping or browsing preferences (for example, your language or location), so we can create a customized and enjoyable shopping experience for you.

Site analytics and targeting cookie (optional)

Web analytics cookie are used to track, measure and analyze our website performance to improve your functionality and shopping experience. Targeting cookie provide you with relevant advertising.

5. INFORMATION STORAGE

We will retain your information for as long as you have an account, or for as long as necessary to provide our services to you, or for as long as necessary solely to provide reporting related to Trend analysis and support.

We may also retain some of your information even after you close your account or when we are no longer needed to provide services to you. This is for reasonably necessary purposes or where we are required to satisfy legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce these terms and conditions. this case. this case. this case. this case. This case is for litigation. This is subject to our terms.

6. PROTECT YOUR INFORMATION

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, We cannot guarantee its absolute security.

7. YOUR RIGHTS

Request access to your Personal Data: The right to access, update or delete information we have about you. Whenever possible, you can access, update or request deletion of your personal data directly in your account settings. If you are unable to perform these actions yourself, please contact us for assistance. This also enables you to receive a copy of the personal data we hold about you.
Request correction of personal data we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.

Object to the processing of Your Personal Data: This right exists where we rely on a legitimate interest as the legal basis for our processing and there is something about your particular situation that You want to object to our processing of your personal data on this basis. You also have the right to object to our processing of your personal data for direct marketing purposes.

Request deletion of Your Personal Data: You have the right to request us to delete or remove personal data where there is no good reason for us continuing to process it. Request transfer of your personal data. We will provide it to you or to a third party. You have selected your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we are using the information to perform a contract with you.

Withdraw your consent: You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain functions of the service.

8. MINORS

Our website is not created or intended for use by children, except those with parental permission. We do not knowingly or knowingly collect personal information from children under 16 years of age. The Site is not intended for individuals under 16 years of age.

9. CONTACT

If you have questions or concerns about your personal information or any information in this privacy policy, please contact us.

You can contact us via email at [email protected]