Frequently Asked Questions (FAQs)

1. How do I place an order at Monserrate.store?

Just browse the products on the website, select your favorite items, size and quantity, then add to cart. When you’re ready, click “Checkout” and fill in your payment and shipping details to complete your order.

2. What payment methods are accepted at Monserrate.store?

We accept payments via PayPal and Payoneer. Both methods ensure the safety and security of your payment information.

3. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing your order. Please contact our customer service via email at [email protected] to request a cancellation. After 24 hours, your order will be processed and cannot be canceled.

4. How long does it take to process and deliver?

Our order processing time is 1-3 business days. Estimated delivery time is 7-15 business days depending on your location in the United States. If there is any delay, we will notify you via email.

5. How much does shipping cost?

Standard shipping at Monserrate.store is $6.99 for all orders within the United States.

6. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email or text message with a tracking number. You can use this number to track your package on our order tracking page.

7. What is Monserrate.store return policy?

You can return your item within 30 days of receiving it, provided it is unused, unworn, and has all tags and labels intact. Please contact us via email at [email protected] to request a return. Items such as lingerie, socks, swimwear and final sale items are not eligible for returns.

8. How will I get a refund if I return an item?

Once we have received and inspected the returned item, the refund will be processed via the payment method you originally used (PayPal or Payoneer). Refunds typically take 30 business days after we receive the item.

9. Why hasn’t my shipping information been updated?

Sometimes it can take a while for the shipping system to update the information. This may be due to the pre-shipment inspection process or the carrier not updating the data in a timely manner. If there is a significant delay, we will notify you via email.

10. What should I do if my order is lost or damaged?

If your order is lost in transit or damaged, please contact us via email at [email protected] within 30 days of receipt, including photos of the damaged product and your order number. We will resolve the issue for you as soon as possible.